Service

Service & Support

All AROUND CAREFREE WITH OUR SERVICE OFFERINGS

Highest reliability is the prerequisite for a smooth laboratory operation.

We guarantee a fast, fair and personal service. By this we mean solution-oriented and unbureaucratic assistance. For this purpose we offer two service concepts.

Full maintenance contract

  • Annual maintenance
  • Installation by our service technicians
  • User training
  • On-site operations
  • Spare parts supply
  • Adaptation to changing laboratory processes

First-line user concept

  • Annual maintenance
  • Installation by our service technicians
  • Training of the in-house technicians of your laboratory as first-line users
  • Second-level support
  • Spare parts supply

Your Contact

You need spare parts or have a problem? We have an open ear for you. Our goal is to find the fastest and easiest way for you. Feel free to call us on the service phone at +49 (0) 4191 99 13 987 or contact your service technician directly.

Thorben Walther
Head of Service

T: +49 (0) 4191 99 13 987
M: +49 (0) 152 57 58 22 85
E-Mail: tw@to-labsystems.de

 

Jurij Gutwein
Service Technician

M: +49 (0) 173 84 02 01 8
E-Mail: jg@to-labsystems.de