Service

Service & Support

All AROUND CAREFREE WITH OUR SERVICE OFFERINGS

Highest reliability is the prerequisite for a smooth laboratory operation.

We guarantee a fast, fair and personal service. By this we mean solution-oriented and unbureaucratic assistance. For this purpose we offer two service concepts.

Full Maintenance Contract

  • Annual maintenance
  • Installation by our service technicians
  • User training
  • On-site operations
  • Spare parts supply
  • Adaptation to changing laboratory processes

Your Contact

Nils Beran
Head of Service

T: +49 (0) 4191 99 13 883
M: +49 (0) 176 43 68 62 69
Email: nb@to-laysystems.de

First-line-User Concept

  • Installation by our service technicians
  • Training of the in-house technicians of your laboratory as first-line users
  • At least one annual maintenance
  • Third-level support
  • Spare parts supply