Service

Service & Support

All AROUND CAREFREE WITH OUR SERVICE OFFERINGS

Highest reliability is the prerequisite for a smooth laboratory operation.

We guarantee a fast, fair and personal service. By this we mean solution-oriented and unbureaucratic assistance. For this purpose we offer two service concepts.

Full Maintenance Contract

  • Annual maintenance
  • Installation by our service technicians
  • User training
  • On-site operations
  • Spare parts supply
  • Adaptation to changing laboratory processes

First-line-User Concept

  • Installation by our service technicians
  • Training of the in-house technicians of your laboratory as first-line users
  • At least one annual maintenance
  • Third-level support
  • Spare parts supply

Your Contact

You need spare parts or have a problem? We have an open ear for you. Our goal is to find the fastest and easiest way for you. Feel free to call us on the service phone at +49 (0) 4191 99 13 987 or contact your service technician directly.

Nils Beran
Head of Service

T: +49 (0) 4191 99 13 987
M: +49 (0) 176 43 68 62 69
E-Mail: nb@to-labsystems.de

 

Daniel Quaak
Service Technician

M: +49 (0) 152 21 86 34 32
E-Mail: dq@to-labsystems.de